Bring the eSCAPe Protocol to Your Organization
I offer courses and workshops that introduce participants to a ground-breaking, innovative technique that empowers our beleaguered frontline workers with skills that de-escalate encounters with angry or panicky consumers and restore civil discourse in public places. Skilled frontline workers are costly to recruit and train. Organizations that introduce the eSCAPe Protocol can expect improved worker morale and a reduction in worker burnout and job turnover, The bottom line for your organization is a better bottom line.
The approach consists of a systematic set of interventions that foster social connection, give traumatically stressed people a sense of choice and control, anticipate what will happen next, and restore pre-frontal-cortex executive functioning.
Using an experiential approach to teaching the protocol, participants will become more effective in lowering the intensity of anger and panic experienced in stressful interactions with agitated people. Participants have reported greatly increased confidence and competence as they attempt to attend simultaneously to carrying out their work assignments while modulating the agitation of the person whom they are trying to assist.