Bring the eSCAPe Protocol to Your Organization
Rosemary Masters, JD, LCSW, offers courses and workshops that introduce participants to a ground-breaking, innovative technique that empowers our beleaguered frontline workers to de-escalate encounters with angry or panicky consumers and restore civil discourse in public places.
The approach, based on Stephen Porges’ polyvagal theory, consists of a systematic set of interventions that foster social connection, give traumatically stressed people a sense of choice and control, anticipate what will happen next, and restore pre-frontal-cortex executive functioning.
Using an experiential approach to teaching the protocol, participants will become more effective in lowering the intensity of anger and panic experienced in a stressful situation. Participants have reported greatly increased confidence and competence as they attempt to attend simultaneously to multiple needs at once.
